Returns & Refund Policy
We hope you are happy with your purchase from Penny Lane Boutique. However, if you are not entirely happy with your purchase, we will refund any item you wish to return, providing it is returned to us in a saleable condition.
We are happy to refund within 14 days from your order date, excluding delivery charge.
Items must be returned with all original tags attached and in original packaging.
We will not accept returned items that have been soiled, damaged or smell of any odour. These items will be returned immediately to the sender.
Refund is only guaranteed when the item is returned within the time frame stated above starting from the date on your delivery note. Any items received after this date will be returned to the original delivery address.
There are NO refunds on SALE items. All SALE item purchases are FINAL.
We do not offer exchange. Any item you wish to exchange must be returned and a full refund will be issued. You can always reorder the item you wished to exchange.